Frequently Asked Questions
Everything you need to know about your ShopWSS experience.
What is the standard shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days, while expedited options are available at checkout.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Returns are free for all domestic orders.
How do I know I am choosing the right size?
Each product page features a detailed 'Size Guide' and 'Fit Note' to help you choose. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options via Klarna and Afterpay.
How can I track the status of my shipment?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your package in real-time.
Are your products ethically sourced?
ShopWSS is committed to sustainability and ethical manufacturing. We partner only with factories that adhere to fair labor practices and environmental standards.